Question 1

Is Payment a Stripe company?

Accepted Answer

No, we are not owned by Stripe. Payment was created in January 2015 for personal use at a garage sale. We integrated with Stripe's API to enable payment processing through their platform. We've been a Stripe Premier Partner since 2015.

Question 2

How many people use Payment?

Accepted Answer

245K+ businesses have used Payment to process $982M+ in transactions. We've got a 4.8-star rating on the App Store with 12K+ ratings.

Question 3

What ecommerce storefronts does Payment work with?

Accepted Answer

Any storefront that uses Stripe for payments works with Payment, including Shopify, WooCommerce, and Squarespace. Note that inventory isn't synced. Payment is for in-person checkout, not inventory management.

Question 4

Can I use Stripe with Shopify?

Accepted Answer

It depends on your country. Where Shopify Payments is available, it already runs on Stripe and Shopify doesn't offer Stripe as a separate gateway. Elsewhere, Shopify offers Stripe Card Payments as a third-party gateway, and Shopify adds its own fee for third-party gateways (2% on the Basic plan). Payment for Stripe connects to a Stripe account you sign in to, so if your store uses your own Stripe account, the same account works for in-person sales in the app.

Question 5

Is the app only for U.S. customers?

Accepted Answer

The app works globally wherever Stripe operates. Stripe Terminal (card readers) availability varies by country. Check Stripe's documentation for the latest supported regions.

Question 6

Is Stripe available in Canada?

Accepted Answer

Yes. Stripe operates in Canada and the app works with Canadian Stripe accounts. Tap to Pay and Stripe Terminal readers, including the WisePad 3 and WisePOS E, are available in Canada.

Question 7

Does Stripe work in Australia?

Accepted Answer

Yes. Stripe supports Australia and the app works with Australian Stripe accounts. The WisePad 3 reader and Tap to Pay on iPhone and Android are available in Australia.

Question 8

Is Stripe available in Singapore?

Accepted Answer

Yes. Stripe operates in Singapore and the app works with Singapore Stripe accounts. The WisePad 3 reader is available in Singapore.

Question 9

Do I need to build anything or write code?

Accepted Answer

Nope. Download the app, connect your Stripe account, and you're ready to take payments. No developers, no integrations, no setup fees. If you can download an app, you can use Payment.

Question 10

Does Payment support Tap to Pay?

Accepted Answer

Yes, on both iPhone and Android. Your phone becomes the card reader. Customers tap their card or phone directly on your device. No extra hardware needed.

Question 11

Can I accept payments without internet?

Accepted Answer

Yes. Offline mode queues up transactions and processes them automatically when you're back online. Handy for markets, fairs, or anywhere with spotty wifi.

Question 12

Can I add tips to transactions?

Accepted Answer

Yes. You can enable tipping with preset percentages or custom amounts. Customers see the tip screen before completing payment.

Question 13

Can I set up a product catalog?

Accepted Answer

Yes. Create products with names, prices, and images, then tap to add them to the cart. You can also use quick-amount buttons for faster checkout if you don't need a full catalog.

Question 14

Can multiple employees use the app?

Accepted Answer

Yes. With our Teams plan, your team can take payments without sharing your Stripe login. Each person gets their own access, and you control permissions from your dashboard.

Question 15

Can I customize receipts with my branding?

Accepted Answer

Yes. Add your logo and business info to email and SMS receipts. Customers see your brand, not ours.

Question 16

How does the 1.2% fee work?

Accepted Answer

Payment charges an additional 1.2% fee for any charge created within the app, regardless of whether it was a manual charge, charge with a card reader, or a subscription. There is a 15¢ minimum per transaction, so sales under about $12 are charged 15¢ rather than 1.2%. The minimum applies to accounts created on or after September 9, 2026. This is on top of Stripe's standard processing fees (typically 2.9% + 30¢ for online, or 2.7% + 5¢ for in-person with card readers in the U.S.).

Question 17

Are there any monthly fees or limits?

Accepted Answer

Absolutely not. You're welcome to charge as much as you'd like, whenever you'd like. No subscription fees, no minimums, no maximums. You only pay when you process a transaction.

Question 18

What about non-profit pricing?

Accepted Answer

The nonprofit plan is $19/month with a 0% app fee on every donation, so each gift pays only Stripe's processing fee. Stripe also offers reduced processing rates for verified 501(c)(3) organizations. Contact Stripe directly to verify your non-profit status and enable these rates. See the nonprofit plan.

Question 19

Do you have card readers?

Accepted Answer

We support Stripe Terminal card readers including the Stripe Reader M2 (portable Bluetooth), WisePOS E (countertop), and more. Card readers are purchased directly through Stripe.

Question 20

What is the card reader return policy?

Accepted Answer

Since card readers are purchased and fulfilled via Stripe, you'll need to reach out to the Stripe Support team for any returns or exchanges.

Question 21

When will I receive my money?

Accepted Answer

Your payout schedule is determined by Stripe, not Payment. Typically, the first transfer may take up to 7-14 days while Stripe verifies your account. After that, payouts happen on a rolling 2-day basis in the U.S. (varies by country).

Question 22

Which currencies are supported?

Accepted Answer

The app supports any currency that is currently supported by Stripe. Card reader support varies by region. Check Stripe Terminal documentation for specifics.

Question 23

What is buy.stripe.com?

Accepted Answer

buy.stripe.com hosts Stripe payment links. If you received a buy.stripe.com link, it's a secure Stripe checkout page created by a business. The charge appears on your statement under that business's name, processed by Stripe.

Question 24

Does Payment store my information?

Accepted Answer

No, everything is stored at Stripe. The only piece of information we store on your device is your API keys to connect to Stripe. Your customer data, transaction history, and payment information all live securely in your Stripe account.

Question 25

What if I no longer want to use the app?

Accepted Answer

Simply delete the app from your device. You can also disconnect your Stripe account from our platform. Your Stripe account and all its data remain unaffected.

Question 26

Who do I contact for support?

Accepted Answer

For account issues (payouts, verification, disputes), contact Stripe directly. For app-related questions (features, bugs, card reader connectivity), reach out to us at support@pocketvendor.com or through our help center.

Questions? Answered.

About Payment9

Features6

Pricing & Fees3

Card Readers2

Payments & Payouts3

Privacy & Security2

Support1

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